Typical jobs across Plymouth County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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7 job stories

Typical job

What homeowners notice: During an overnight nor'easter, street water pushes under a garage door and across a cellar floor. By morning the cellar has a grey film of silt, the bottom of the stairs is wet and the carpet pad in the lower room is soaked to the tide line.
What we do: The power to the cellar is isolated and the water is pumped out in stages. Silt is cleared by hand and vacuum, the carpet pad and the lower drywall are removed and listed, and the framing and the subfloor are measured on a plan. The stored boxes are photographed and sorted before anything goes to the curb.
What to expect: The cellar and the framing reach standard over two weeks of daily readings. The removal list, the photographs and the final log go to the homeowner for the insurer and to the repair trade before the new drywall is hung.

a day to pump and log, then drying checks over two weeks typical visit

Typical job

What homeowners notice: After a night with no heat, a homeowner finds the kitchen floor wet on the first mild morning. The water runs from behind the base cabinet, and the wall beside the outside corner is soft at the bottom.
What we do: The main is closed and the lines are drained. The base cabinet is opened and the wet floor is extracted. The wall is opened at the base where the readings are high, and the cavity is dried with air movers. A licensed plumber repairs the split on a separate visit, and the crew records the path of the water.
What to expect: The wall cavity and the subfloor reach standard over several days, and the plumber's invoice and the drying log are kept together for the claim.

one day for the first visit, then drying checks typical visit

Typical job

What homeowners notice: After a river rise, the cellar of a house near the water holds silt and about a hand's width of water. The bottom of the stairs is stained to the tide line, and the stored tools and boxes are soaked.
What we do: The cellar's power is isolated, the water is pumped out and the silt cleared. The stored items are photographed, logged and moved to a dry room, and porous material that stood in the river water is removed. The subfloor and the joists are measured and dried, with readings marked on a plan.
What to expect: The cellar reaches standard over several weeks of readings. The homeowner has the tide-line photographs, the removal list and the final log for the insurer and any future buyer.

several weeks of drying checks typical visit

Typical job

What homeowners notice: A stain the size of a dinner plate appears on an upstairs ceiling two days after a storm with strong wind. A drip starts at the light fitting, and the attic above shows a dark stain along one rafter.
What we do: The fixture's power is off and the room below is cleared. The sagging area is released in a controlled way into a container. The attic is checked from a safe position, wet insulation is removed and the roof boards and rafters are measured. A roofer is recommended for the shingles and the flashing, and the crew logs the path of the water.
What to expect: The cavity is dried to readings and the damaged drywall is cut back. The repair waits until the readings are at standard, and the roofer's invoice and the drying log go into the same file.

two visits, several days apart typical visit

Typical job

What homeowners notice: During a heavy storm the power goes out and the sump pump stops. By the time the homeowner goes down, the pit is over the cellar floor and the lower rooms have a film of water.
What we do: The crew checks the pit, the float and the discharge line, and pumps the cellar. The backwater valve is checked for function and debris. Photographs of the failed pump and the line go into the record, and the cellar is dried to readings.
What to expect: The cellar reaches standard, and the plumber replaces the failed pump on a separate visit. The record of the failure goes to the insurer with the sump endorsement details the homeowner had asked for in writing.

one night of pumping, then a week of checks typical visit

Typical job

What homeowners notice: A water main breaks on a street and runs toward the low houses. The garage and the cellar of one house take water through the bulkhead, and the homeowner notes the time the water arrived on the wall.
What we do: The time and the entry point are recorded first, then the water is pumped out of the cellar and garage. Porous material that stood in the water is removed and listed. The city's notices are kept with the record, and the framing is dried to readings.
What to expect: The cellar reaches standard, and the homeowner has the time of the break, the entry photographs, the city's notice and the drying log for the insurer.

a day for extraction, then drying checks typical visit

Typical job

What homeowners notice: A cellar room used for storage has held a sofa, cardboard boxes and a set of shelves. After a storm the boxes are soaked to the water line, and the homeowner wants to know what can be kept before anything is thrown out.
What we do: Each item is photographed where it stands and logged with its condition. Items are moved to a dry, ventilated place. Solid wood is cleaned and dried, upholstery and cardboard that stood in the water are marked for discard, and each decision is written beside its photograph.
What to expect: The kept items return to the house when the room is dry. The discard list and the photographs go to the insurer, and the storage record shows where each kept item was while the drying was done.

a day to move and log, then storage until dry typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.