24/7 Emergency Water Response in Brockton, MA

What should I do while I wait for the crew?

Shut off the water at the main if it is safe, move people and pets to a dry room, keep electrical equipment away from the water and photograph the damage. Do not walk through standing water, and do not try to switch off electricity in a wet area.

Put towels or buckets where water is dripping, to limit the spread, and move valuables off the floor. Keep the front door clear so the crew can get in, and turn on a light in the room you are in if it is safe to do so.

Write down the time you found the water and what you did, because the crew and the insurer will ask. If you must leave the house, switch the power off at the panel only if the panel is dry and reachable.

Why can't a crew give me an exact time?

Because crews are finite, and calls can come in faster than the crews can reach them. A storm or a freeze can produce many losses at once, and an arrival time that cannot be kept is worse than an honest estimate.

The line tells you when the company expects to call back and when a crew is expected to be free. Those times can change as calls come in, and the operator keeps you informed.

The best way to keep the wait short is to give the right details at the start and to follow the steps that limit the damage while you wait.

Does an after-hours call cost more?

The price is not set over the phone. A technician explains the scope and the cost before any work begins, and the homeowner approves it on site. Ask the technician to put the scope in writing before the work starts.

Emergency work is often more urgent than it is expensive, and the first hour is about stopping the damage. The cost of the drying and the repair follows from the scope, which is written down and agreed.

This site does not publish a price for after-hours work. Ask the technician to explain what the work includes and what it does not.

What if the first company does not work out?

Call back and you will be connected to someone else. The connection costs you nothing, and the work already done is in the record, so the next company can pick up from it.

The work itself is between you and the company you hire. The record of what has been done, the readings and the scope should go with you to the next company, so nothing has to be measured twice.

The disclaimer page explains how the connection works and who performs the restoration work.

Does the line answer during a power cut?

The line is answered at any hour, and a power cut at the house does not stop a call from being taken. Keep a charged phone and the number written down somewhere reachable, because a dead phone is the one thing that stops the call.

If the house has no power, a battery pack or a car charger can keep the phone working for the call. Keep the number on a card near the main shut-off as well as in the phone.

Use the call to ask for the next steps, because the operator can tell you what to do about the heat, the water and the risks of restoring power on your own.

Write down the name of the person who took the call, the time, the first steps you were given and the time the company said it would call back. Those details start the record, and they are useful if the job is handed to another company during the night or the next day.